Cancellations
Changed your mind? Not to worry! You have the right to cancel your order prior to dispatch. You can request cancellation via telephone/email. We will inform you if your order can be cancelled at that time. If the item has been dispatched, you have the right to refuse delivery so it is returned at no cost to you. If the item is successfully delivered then the return would be at your own cost.
Unwanted Returns
We hope you love your purchase from us however if the item is unsuitable for your personal needs, you are welcome to return it within 14 days of delivery. You can request a return by contacting us via telephone or email. Please ensure that you include your original shipping note inside the returned parcel. If the shipping note is lost then please contact our customer services who will provide you with a return reference number. Our return address can be found on the invoice and is also listed at the bottom of this page. The conditions of the return are listed below.
1) The items must be in the original packaging which is in a resellable condition
2) Items cannot be used or damaged by yourself in any way
3) Goods must be returned within 14 working days after the return has been authorised
4) Any “free gifts” must also be returned with the unwanted item
5) Return postage would be at your own cost and risk
Once the item has been returned to us, we will refund the item price back to you via the original payment method. Please note the shipping charge and return postage cost will not be refunded. Please note if the above conditions are not met, your return may be rejected and returned to you at your own cost.
t : 03333 3399321
e : info@pillowfactory.co.uk
Damaged/Incorrect item
We pride ourselves in the quality of our items that we sell and we are sure you will too. In the rare occasions of receiving a faulty/incorrect item, please contact our customer services team who will assist in resolving your issue. Please note you have up to 30 days to report a faulty/incorrect item to us. Please inspect the item prior to use and to contact us if the item is faulty or incorrect. If an incorrect item has not been checked until after it has been washed/used, the return would not be accepted. The incorrect item must be unused and in resellable condition. If poles or blinds have been visibly damaged in transit, please refuse the delivery and inform us.
If the item develops a fault after use please note you have 30 days from delivery to report the fault to us so we can resolve the issue for you. We may require images of the fault to resolve your issue as quickly as possible.
We will collect the faulty/incorrect items from you and once it has been returned we will refund or replace your items. Full details will be given by our helpful customer services team once they have been contacted.
t : 03333 3399321
e : info@pillowfactory.co.uk
If you have any question please feel free to contact us via the details above. If you prefer writing a letter, you can write to us via the address below
M4 Mart Limited
Unit 3B, Norwich Mill
Rochdale, OL11 1LJ
